How to change someone’s opinion

An opinion doesn’t typically change in the moment. A conversation, the relationship, needs to evolve. Thoughts must be tabled, discussed. Credibility needs to be established. Trust needs to be built. Seth Godin says, “If you want to change people’s minds, you need more than evidence. You need persistence. And empathy. And mostly, you need the resources to keep showing up, peeling off one person after … Continue reading How to change someone’s opinion

How to minimize conflict when emotions are bubbling to the surface

Empathy – the ability to put ourselves in someone else’s shoes – is a learned trait. When we end up in a situation where we disagree with someone and emotions start to get charged our Old Brain switches to the primitive flight or fight mode – neither of which state has room for new-fangled (as far as the Old Brain is concerned) emotions like empathy. … Continue reading How to minimize conflict when emotions are bubbling to the surface